RULES AND POLICIES FOR RV SITES (scroll down for cabin rules)

​RESERVATIONS

• DEPOSIT: A depsoit of 1 nights stay is required for reservations up to 5 days. Reservations over 5 days require a deposit of 25% of the total amount due. Deposits made using a credit card are subject to a 3% service fee.

• CANCELLATION POLICY: You must cancel your reservation 30 days prior to your arrival date for a refund of deposit minus any fees, cancellations made 30 days in advance of reservation, a reservation fee of $25 plus any service fees associated with the credit card are nonrefundable. Cancellations 29 days prior to arrival date there is no refund of deposit. Cancellations 7 days prior to the arrival date, you are responsible of the full amount of your reservation. 

• RV site rates are for 4 people, including children and infants, 2 pets, 1 RV and 1 auto. There is a 6-person limit per site with fees charged over 4 people. Additional vehicles can be parked in the overflow parking area. 

• We reserve the right to change the specific site number that you will staying on prior to your arrival in order to group campers or maximize rentals. We will not move you from a requested type of site such as creekside to a non-creekside. Please check the guest portal or call the office to confirm your site number on arrival.  

​TIMES

• Check in time:  2 pm  Please inform office if you will be arriving after 8pm. No arrivals after 11pm. 

• Check out time:  11:00 am   * Late checkouts are permitted if approved in advance.

• Quiet hours:        10 pm - 8 am   

SPEED LIMIT

• Maximum 10 mph, keep vehicles at a speed to prevent dusting.

• Please drive carefully and watch for children and pets.

​​CAMPFIRES

• Fires are permitted in the contained fire pit areas only.

• DO NOT burn plastic, glass, or garbage in fire pits.

• NEVER leave a fire unattended and extinguish before turning in for the night or leaving campground.

• DO NOT deposit cigarette butts in fire rings.

• Do not move fire rings unless preapproved by management.

• Do not bring your own firewood unless it is certified heat treated. Firewood must be purchased locally. 

PETS

• 2 per campsite site unless permission is obtained prior to arrival for additional pets.

• No pets are allowed in the Bear Den cabin rental.

• All dogs must be on a leash no longer than 6 feet and must be attended to at all times while outside. No dogs exhibiting aggressive behavior are allowed.

• Pets must be fully vaccinated.

• ALL pet waste must be picked up immediately.

• Do not allow pets to damage property (digging holes, chewing property).

• You may leave your pet in a RV, however if guests complain about excessive barking, you will be called to return to the campground.

 

GENERAL RULES
 

• You, as our guest, are responsible for the conduct of your visitors. Please ensure that they are familiar with all Rules and Regulations before they enter the park.

• All visitors must be pre-registered or check-in with office prior to entering park.

• Children must always be under the supervision of a parent or guardian.

• No fireworks.

• ​​Rowdiness, loud music, abusive language, violent behavior, and drunkenness, possession or use of drugs will not be tolerated at any time. Objectionable conduct of any kind or violation of any park rule or anyone causing a disturbance will immediately be asked to leave the premises and will forfeit all fees.

• Smoking: Please dispose of cigarette butts in trash receptacles. DO NOT leave cigarette butts on the ground or in firepits. 

• Please respect your neighbor and do not walk-thru other campsites.

• Please do not park in unrented sites or in roadways, as they must remain open for RV and vehicle traffic.

• Please do not cut, trim, strip, nail or damage trees or vegetation in any way.

• Do not remove rocks from the creek bank or dig holes into the creek bank. This causes rapid erosion when the water level is high.

• Please always use a protective mat under any grill/cooking appliance set on our picnic tables.

• SEWER HOOKUPS – All sites have a sewer hookup. NO loose sewer connections are allowed. All connections are to be made by a threaded connection or use of a sewer donut.

  • Gate valves are suggested not to be left open on the black water tank until you are ready for purging. An open gate valve on your gray water tank could result in foul and hazardous septic odors (methane gas) outside and may end up inside your camper. Do not dispose paper towels, clothing, sanitary napkins, grease, dog feces, rocks, food scraps or anything that is not human waste or dish water in the sewer system.

• Campers are solely responsible for protecting the water service hydrant at their site from freezing. During cold weather (when temperatures are to be 32 degrees Fahrenheit or lower) Campers are required to disconnect their service line from the hydrant. All repair costs resulting from damage to Big Bear’s water service hydrant and distribution lines, caused by negligence of the Camper to protect or disconnect water service, shall be paid by the Camper. This shall include any water usage cost resulting from the damage.

• Video/Camera Surveillance: Property and buildings are monitored.

RULES AND POLICIES FOR CABIN RENTAL 

RESERVATIONS

• Reservations made on the online reservation system will be confirmed within 5 hours; for an immediate confirmation you may make the reservation by phone.

• A 50% deposit by credit card is required to confirm a reservation. The balance of your reservation is due on arrival.

• 4-person occupancy.

• 2 night minimum; longer stays are required during holidays.

• Credit card service fee of 3% will be added to the total.

• There is a onetime cleaning charge added to the total.

CANCELLATIONS

• We will issue a full refund of your deposit, minus a $75.00 administrative fee for reservations cancelled 30 days prior to your arrival date. If it is less than 30 days and we are able to re-rent your cabin in full, we will refund the amount you have paid minus the $75.00 administrative fee. No shows and cancellations within 30 days to arrival that we are unable to re-rent in full, are obligated for the entire amount of the reservation, without refund. Early Departures are obligated for their entire stay.

 CHECK IN / OUT TIMES

• Check in time:     3 pm         Please inform office if you will be arriving after 7pm.

• Check out time:  10:00 am   

• Quiet hours:        10 pm - 8 am   

SPEED LIMIT

• Maximum 10 mph, keep vehicles at a speed to prevent dusting.

• Please drive carefully and watch for children and pets.

PETS

• Pets are not allowed in the cabin.

SMOKING OR VAPING IS PROHIBITED IN THE CABIN

• If this rule is violated and smoking is detected in the cabin, a $500 fee will be charged to the credit card on file for cleaning services. Smoking/Vaping may take place outside the cabin. Please dispose of cigarette butts in trash receptacles. DO NOT leave butts on the ground or in firepits.

CAMPFIRES

• Fires are permitted in the contained fire pit area only.

• DO NOT burn plastic, glass, or garbage in fire pit.

• NEVER leave a fire unattended and extinguish before turning in for the night or leaving campground.

• DO NOT deposit cigarette butts in fire pit.

• Do not move fire pit.

• Do not bring your own firewood unless it is certified heat treated. Firewood must be purchased locally. 
  
   

VISITORS

• You, as our guest, are responsible for the conduct of your visitors. Please ensure that they are familiar with all Rules and Regulations before they enter the park.

• All visitors must be pre-registered or check-in with office prior to entering park.

 

DAMAGE AND/OR THEFT OF PROPERTY

• You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the cabin, cabin’s property. Damage caused by you or any person in your party whether or not staying at the cabin during your stay.  Big Bear’s RV Park reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Big Bear’s RV Park as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to the cabin or property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:

• After guest departure, an exit inspection will be performed by staff.  If cabin is found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.

 
DAMAGE TO CABIN: 

• Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to property, whether accidental or willful, is the responsibility of the registered guest for cabin.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

 
DAMAGE TO MATTRESSES AND BEDDING:

• Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

PROVIDED ITEMS:

• Keurig coffee dispenser, dishes, cookware, eating utensils, cooking utensils, bed & bath linens and gas grill.

• Starter set of toilet paper, paper towels, trash bags, and dish soap.

• *If water activities are planned, guest should bring additional towels to use outdoors.
  
   

GUEST RESPONSIBILITIES:

• Upon arrival inspect the premises and notify us of any visible damages or conditions needing repair.

• The guest is responsible for all paper products, toilet paper, paper towels, trash bags, coffee filters, aluminum and plastic wraps, soap products, bath soaps, dish soaps, laundry soap.

• The guest is required to wash, dry and put away all dishes, remove all items from the refrigerator and dispose of all trash. Failure to clean dishes or remove trash will incur additional charges on guests’ credit card. 

• Children must always be under the supervision of a parent or guardian.

• No fireworks.

• Rowdiness, loud music, abusive language, violent behavior, and drunkenness, possession or use of drugs will not be tolerated at any time. Objectionable conduct of any kind or violation of any park rule or anyone causing a disturbance will immediately be asked to leave the premises and will forfeit all fees.

• Please do not park in unrented sites or in roadways, as they must remain open for RV and vehicle traffic.